Operations Support Leader - Pensions & Process Improvement

A financial services organization in Peterborough is hiring an Operations Support Manager to oversee multiple operational functions. This role requires the management of analysts, handling incidents and complaints, and improving processes to enhance customer outcomes. Candidates should have experience in pensions administration, strong team management skills, and the ability to analyze performance metrics. Hybrid working is supported, with 2-3 days in the office. Excellent problem-solving and communication skills are essential for success.
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