Job Description
Join a dynamic team as an Operations Support Specialist in Toronto, ON, with a hybrid model. Focus on optimizing marketplace health while supporting enterprise and SMB restaurant partners.
This 12-month contract role involves monitoring operational metrics, troubleshooting partner issues, and enhancing process efficiencies. You will leverage your analytical skills to turn data insights into recommendations for senior operations. Collaborate with various teams to launch projects and improve overall service delivery in a competitive setting.
Key Responsibilities:
• Optimize delivery times and order cancellation metrics
• Provide operational support to enterprise and SMB restaurant partners
• Identify and improve onboarding and delivery process gaps
• Utilize Excel and SQL for data analysis and reporting
• Collaborate with cross-functional teams for project launches
Requirements:
• 1-3 years of experience in operations or consulting
• Bachelor’s degree in Bus...
This 12-month contract role involves monitoring operational metrics, troubleshooting partner issues, and enhancing process efficiencies. You will leverage your analytical skills to turn data insights into recommendations for senior operations. Collaborate with various teams to launch projects and improve overall service delivery in a competitive setting.
Key Responsibilities:
• Optimize delivery times and order cancellation metrics
• Provide operational support to enterprise and SMB restaurant partners
• Identify and improve onboarding and delivery process gaps
• Utilize Excel and SQL for data analysis and reporting
• Collaborate with cross-functional teams for project launches
Requirements:
• 1-3 years of experience in operations or consulting
• Bachelor’s degree in Bus...
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