Job Description
Drive operational excellence with a hybrid Operations Support role in Toronto. Focus on optimizing marketplace health and enhancing partnerships with technology-driven insights.
As an Operations Support Specialist, you will monitor key operational metrics to ensure seamless day-to-day activities. With 1-3 years of experience, you will support high-value restaurant partners by troubleshooting technical and logistical challenges. Your analytical skills will be vital in identifying process improvements using tools like Excel and SQL.
Key Responsibilities:
• Optimize marketplace health by analyzing delivery and cancellation metrics
• Act as escalation point for enterprise and SMB restaurant partners
• Identify and design improvements in onboarding and delivery processes
• Extract insights and build dashboards from raw data
• Collaborate with cross-functional teams to launch features and promotions
Requirements:
• 1-3 years in operations, logistics, or related fie...
As an Operations Support Specialist, you will monitor key operational metrics to ensure seamless day-to-day activities. With 1-3 years of experience, you will support high-value restaurant partners by troubleshooting technical and logistical challenges. Your analytical skills will be vital in identifying process improvements using tools like Excel and SQL.
Key Responsibilities:
• Optimize marketplace health by analyzing delivery and cancellation metrics
• Act as escalation point for enterprise and SMB restaurant partners
• Identify and design improvements in onboarding and delivery processes
• Extract insights and build dashboards from raw data
• Collaborate with cross-functional teams to launch features and promotions
Requirements:
• 1-3 years in operations, logistics, or related fie...
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