Job Description
Responsibilities
- Provide Customer Support to Contracted Tutors
- Account Setup
- Specific Student Opportunities or Assignments
- Tutoring Products
- Technical Issues
- Scheduling Conflicts
- Payment and Payroll
- Provide guidance and assistance to tutors about
- Resolve Technical Issues for both Instructors and Students
- Assist customers and tutors in real time on chat and video with technical issues
- Follow process to submit to engineering if the issue cannot be resolved immediately
- Support and Audit Tutoring Sessions
- Monitor live online classes
- Assist instructors on starting and ending class sessions
- Provide Insights for School System Partners
- Handle complaints, provide appropriate solutions and alternatives
- Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use
- Addre...
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