Operations team leader (est hours) - remote

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long‑term placements where you contribute directly to the client's success. PLEASE NOTE Working Hours: Mon - Fri 9:00am - 6:00pm EST (16:00pm - 01:00am OR 15:00pm - 00:00am South African Time, depending on daylight savings in the USA), however must be flexible to work overtime and be available over weekends if needed Work Environment: This is a fully remote working role You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA) Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered Power Backup: A reliable power back...