Operations Transformation & Technology, Principal

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About the Role

This individual contributor role is responsible for driving key digital initiatives and operational transformation within the division. It blends deep product management expertise with strong change‑management capabilities to uplift Operations. The role translates business needs into clear, actionable requirements, leads end‑to‑end project delivery without a direct team, oversees UAT to ensure solution readiness, and drives continuous process improvement across all operational channels.

Roles and Responsibilities:

Requirements Management

Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.

Ensure requirements are clear, accurate, prioritised, and aligned to business objectives.

UAT Governance & Executio...