Ops Support/research

**Description**:
**Purpose**
**Essential Duties**
- Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
- Will manage team releases, coordinate with internal customers on platform operations
- Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
- Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
- Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
- Will be available to provide 24/7 on-call support for the Merchant Accounting System
- Act as a mentor and leader for entry-level roles
**Other Duties**
- Will establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly
- Will drive initiatives, collabora...