Job Description
Responsibilities
- Support Customer Account and Tax operations, including issue tracking, follow-ups, and resolution with stakeholders
- Coordinate system integration, deployment, and post-implementation (hypercare) support with system integrators and agencies
- Support system configuration, SIT/UAT testing, change requests, and new feature releases
- Engage stakeholders to gather requirements, feedback, and ensure timely responses
- Conduct briefings and training on system updates and new functionalities
- Maintain and update project documentation and SOPs
Requirements
- Diploma in Accountancy, Business, Finance, IT, Systems, or related field
- Interest in Ops-Tech / finance systems roles
- Understanding of finance processes (AR, Taxes, GST)
- Knowledge of financial systems, XBRL, XML, or system implementation is an advantage
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