Optimization Lead — Managed Service Delivery

The Optimization Lead drives process improvement, efficiency, identifies automation opportunities, and continuous improvement initiatives to enable world‑class performance and compliance in a regulated environment. The role has a strong focus on supporting the transition of the engagement model to an offshore managed service model while maintaining operational stability and compliance.

Job Responsibilities

• Identify and deliver optimization opportunities that improve throughput, quality, and unit cost within managed service scope.
• Build repeatable process improvement and automation approaches that scale across service lines.
• Identified improvements are measurable by well‑defined metrics, dashboards, and benefits can be tracked.
• Ensure improvements are implemented through governed changes to protect service stability and compliance.
• Enable offshore managed service transitions by defining current and target state proces...