Job Description
Job Overview
We are seeking an experienced Oracle Fusion HCM Core – L2 Support Consultant to provide operational support for Oracle HCM Cloud applications. The role involves managing production support activities, resolving incidents, and ensuring smooth functioning of HCM modules.
Key Responsibilities
- Provide Level 2 production support for Oracle Fusion HCM modules
- Handle incident management, service requests, and issue resolution
- Perform root cause analysis and implement fixes
- Work closely with business users and stakeholders to resolve functional and technical issues
- Support ongoing system maintenance, enhancements, and configurations
- Ensure adherence to ITIL processes and support standards
- Participate in periodic system health checks and reporting
Required Skills & Experience
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