Order Management Associate

Job Description

• Accurately enter orders manually into SAP.
• Ensures that electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.).
• Correct EDI or electronic order errors to root‑cause.
• Handle specialized customers and tasks with specific instructions and requirements.
• Handle simple claims such as undershipping, overshipping, and customer errors that require straightforward credit, debit, or return.
• Handle more complex claims such as annual returns and freight claims.
• Answer inbound calls for routine inquiries.
• Make outbound calls for routine inquiries, verification, clarification, etc.
• Understand and effectively recommend products and solutions to customers, offering alternatives when items are out of ...