Job Description
- Legal Entity: Continental Global Business Services Manila, Inc. (2008)
- Working Time: Full Time
- Job Flexibility: Hybrid Job
Company Description
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)
Job Description
- Manage queues and cases (customer orders and inquiries) from Salesforce.com
- Answer customer inquiries completely and accurately
- Accurately enter orders manually into SAP.
- Ensures that electronic orders flow into the system as intended.
- Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or Electronic order errors to root-cause
- Handle complex customers and critical tasks that require collaboration between multiple department...
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