OSC Helpdesk Service Coordinator

Job Description We are looking for an organised individual with strong communication skills, proven customer service experience, and the ability to build effective working relationships. You will support the account delivery team with administrative tasks while ensuring all helpdesk activity meets established processes, procedures, and client expectations. Key Responsibilities Act as the first point of contact for client calls and emails, logging and processing requests accurately. Translate client contacts into the correct engineering or FM solutions in line with contractual requirements. Identify appropriate solutions and escalate issues to line management when necessary. Maintain and update facilities management systems (e.g. Maximo) and associated records. Provide a professional, articulate, customer-focused helpdesk service. Build and maintain positive relationships with clients and internal account delivery teams. Support the account delivery team with general administrative duti...