Outlet Manager

The Outlet Manager is responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.

• Operations & Compliance
• Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
• Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
• Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.
• Team Leadership & Training
• Manage outlet staffing needs including hiring, rostering, and performance development.
• Conduct on-the-job training and coaching to uphold service and product standards.
• Foster a posit...