Owner Resolutions Specialist

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We are seeking a dedicated Owner Resolutions Specialist to join our team!

How You’ll Shine

• Support Owner Services by managing enquiries, complex cases, and complaints received via Customer Hub, call centre, and Owner Education channels.
• Investigate complaints thoroughly, identify root causes, and determine appropriate solutions in line with company policies and legislation.
• Oversee case management for surveys, feedback, and medium‑to‑high complexity matters, ens...