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P2P Support Specialist

📍 SBM Offshore • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia • Posted June 16, 2026

Full-time Posted June 16, 2026
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Job Description

Purpose

  • To drive / answer to internal and external stakeholders queries related to P2P process.
  • To be responsible for meeting and exceeding Service Level Agreements and customer expectations.

    • Responsibilities


  • Support the implementation of the Help & Support Centre strategy for P2P.
  • Prepare and keep process documentation and knowledge base up to date.
  • Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
  • Drive effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
  • Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
  • Contribute to the optimization, standardization & efficiency of processes and systems.

    • Education

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