Job Description
Customer Service Team Leader at Oslo Skin Lab
¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación.
Proven leadership experience in a customer care, retention, or subscription-based environment
Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
Fluent in Spanish and English;
additional languages (German or Portuguese) are a plus
Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain
Strong experience working with KPIs and performance management
Technically confident, with experience using CRM systems and AI-driven tools
Curious and proactive about AI, with the ability to identify practical ways to implement AI tools into customer care processes and daily operations
¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación.
Proven leadership experience in a customer care, retention, or subscription-based environment
Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
Fluent in Spanish and English;
additional languages (German or Portuguese) are a plus
Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain
Strong experience working with KPIs and performance management
Technically confident, with experience using CRM systems and AI-driven tools
Curious and proactive about AI, with the ability to identify practical ways to implement AI tools into customer care processes and daily operations
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