Part Time IT Service Desk Analyst

Part Time IT Service Desk Analyst

IT Support & Service Desk Charlottetown, Prince Edward Island 10299

Training Schedule: Approximately 1-2 weeks M-F 10AM-630PM AT

Ongoing Shift Schedule: 8PM-1AM AT

Position Description

The Service Desk Analyst provides support for the client's internal network, hardware, and applications via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support.

• Respond to telephone calls, emails, and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non-technical individuals is essential.
• Troubleshoot and support software applications, and various hardware/software configurations and run appropriate testing and diagnostics. ...