Job Description
About the Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for delivering excellent Customer Service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders, and developing sound customer relationships.
Main Duties Include
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs regarding part orders, returns, or queries.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance while working on personal benchmarks to optimise performan...
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