Patient Service Associate*

Counter & Reception Service

• Handle patient enquiries, face to face and via phone.
• Perform patient registration electronically and collection of payment.
• Ensure Request forms and checklist are prepared before patient turn up for Radiological examinations.
• Assist to process medisave account.
• Handle the process of CD/ films/ Radiological report requests.

Appointment Scheduling

• Coordinate the patient’s flow by working closely with external department colleagues (e.g., SOC consultation, Inpatient, etc.).
• Make pre-appointment calls to remind patients of appointments (e.g., MRI appointments).

General Duties

• Ensure cleanliness and tidiness of workstations, reception counters, and patient waiting areas at all times.
• Actively participate in process improvement projects to streamline workflow and enhance productivity.