Job Description
**Job Description:**
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
**Schedule & Availability**
+ Position requires flexibility to work **10‑ or 12‑hour shifts** .
+ Clinic hours may extend **as late as 8:00 PM** , Monday through Saturday.
+ At least one Saturday shift per week is required, based on clinic needs.
**Essential Functions** .
+ Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Re...
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
**Schedule & Availability**
+ Position requires flexibility to work **10‑ or 12‑hour shifts** .
+ Clinic hours may extend **as late as 8:00 PM** , Monday through Saturday.
+ At least one Saturday shift per week is required, based on clinic needs.
**Essential Functions** .
+ Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Re...
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