Patient Service Representative (Urology Clinic) | Permanent WFH

We are seeking an experienced and highly organized Patient Service Representative (PSR) to support a fast‑paced urology clinic. This role plays a key part in delivering a seamless patient experience—from first contact to appointment coordination.

The ideal candidate brings prior urology scheduling experience, strong communication skills, and a patient‑first approach while thriving in a high‑volume environment.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments for urology consultations, procedures, and follow‑ups
• Manage high‑volume inbound and outbound calls while maintaining professionalism and efficiency
• Collect, verify, and update patient demographics, insurance, and referral information with accuracy
• Coordinate closely with providers and clinical staff to align scheduling with medical necessity and provider availability
• Verify insurance eligibility and secure required authorizatio...