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Patient Services Specialist - Call Center

📍 Texas Tech University • Odessa, Odessa Oblast, Ukraine • Posted June 28, 2026

Full Time Posted June 28, 2026
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Job Description

Major/Essential Functions

  • Answers incoming patient calls promptly and professionally, provides exceptional patient service, assesses needs, schedules appointments, documents messages, and routes calls appropriately.
  • Creates and maintains accurate patient charts, updates demographic and insurance information, and ensures timely documentation within the EMR system.
  • Verifies insurance eligibility through third-party websites and company systems.
  • Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow.
  • Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information.
  • Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism.

    • Preferred Qualifications

  • Bilingual English/Spanish
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