PCoE Specialist (L3) – Oracle Database

PCoE Specialist (L3) – Oracle Database

Job Title

PCoE Specialist (L3) – Oracle Database

Role Overview

Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.

Key Responsibilities

• Provide L3 technical expertise and escalation support for complex platform issues.
• Lead troubleshooting and root cause analysis for critical incidents.
• Govern platform standards, configurations, and best practices.
• Review and approve significant platform changes and releases.
• Collaborate with vendors and technology partners for issue resolution.
• Support security, compliance, and platform lifecycle initiatives.
• Mentor and provide technical guidance to L2 support engineers.
• Contribute to service improvement and plat...