Job Description
**Job title:** People Services Generalist
**Location:** KL
**About the Job:**
At its core, this role is about actively managing, triaging, and resolving tickets end-to-end through ServiceNow (OneSupport) — owning each case from the moment it is received through to full resolution. The role handles a broad spectrum of complex P&C queries and employee inquiries across the SEA region, ensuring every ticket is accurately assessed, prioritized, and resolved with speed, precision, and a genuine commitment to employee satisfaction. Responsible for the control, monitoring, and correct execution of People Services core models, this is a dynamic, case-management-focused position where the quality of every interaction directly shapes the employee experience.
A defining responsibility of this role is championing a self-service culture across the organization — actively guiding and empowering employees to leverage the full capabilities of OneSupport (supported ...
**Location:** KL
**About the Job:**
At its core, this role is about actively managing, triaging, and resolving tickets end-to-end through ServiceNow (OneSupport) — owning each case from the moment it is received through to full resolution. The role handles a broad spectrum of complex P&C queries and employee inquiries across the SEA region, ensuring every ticket is accurately assessed, prioritized, and resolved with speed, precision, and a genuine commitment to employee satisfaction. Responsible for the control, monitoring, and correct execution of People Services core models, this is a dynamic, case-management-focused position where the quality of every interaction directly shapes the employee experience.
A defining responsibility of this role is championing a self-service culture across the organization — actively guiding and empowering employees to leverage the full capabilities of OneSupport (supported ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application