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Performance Manager

📍 Global Blue • Madrid, Community of Madrid, Spain • Posted June 03, 2026

Full-time Posted June 03, 2026
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Job Description

Main duties and responsibilities

  • Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities.
  • Accurate account management delivering the performance objectives:First / ongoing training.Maximize TFS business (IR and RR management) +other KPI’s like Mobile Customer Care, Payment target,Tokenization and ins-store services (Fast Refund).Maximize DCC business (Hit Rate management).
  • Business Statistics analysis, presentation, discussion and action.
  • Action plans and store visits in line with company segmentation model.
  • Achieve sales targets taking corrective action when result materially deviates from expected.
  • Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff.
  • Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan.
  • Offer intensive support includ...

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