Phones Implementation Specialist, Contract

Responsibilities

• Ensure the highest levels of customer satisfaction via Zoom, phone, and email.
• Strong communication skills to effectively collaborate with clients, project managers, and cross‑functional teams.
• Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks.
• Independently lead and manage multiple projects and priorities simultaneously.
• Resolve or elevate customer requests/issues promptly.
• Review, analyze, and evaluate trends on common system issues, and communicate these to the company.

Requirements

• Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities.
• Exceptional customer service skillset.
• Strong ability to multitask, prioritize tasks, and effectively manage time.
• Skill in handling incoming and outgoing support ca...