Job Description
On-site - Pasig 1-3 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
Insurance Health & Wellness
HMO
Professional Development
Professional Development
Maternity & Paternity Leave, Sick Leave
- Give feedback and coach Process Coaches on their key job capabilities.
- Assign and monitor tasks that are aligned with the goals of training in supporting new hire and tenured agent performance as determined by TNIs and other support group analysis.
- Ensure that coaching, refresher training and assessments commence and conclude within set timeframes.
- Give feedback and coach associates on key job capabilities based on QA findings.
- Monitor determined groups of associates in accordance with the QA guidelines by listening to calls and/or evaluating agent output, and provide timely coaching and feedb...
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