P&L‑Savvy Operations Leader — BPO/Collections

Concentrix is seeking an experienced Operations Manager in the Philippines to lead service delivery excellence. You will be responsible for managing operations, maintaining high levels of customer satisfaction, and ensuring effective financial management. The ideal candidate brings over 5 years of BPO leadership experience, demonstrated P&L ownership, and the ability to develop strong client relationships. The role emphasizes strategy and continuous improvement initiatives in an environment that values data-driven results.
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