Planner & Customer Operations Coordinator

Location: Satigny, Geneva, Switzerland

This role connects Planning, Production, Quality, and Customer Experience to ensure smooth end-to-end (E2E) order execution from planning to shipment. It combines production planning ownership with dedicated hypercare customer management, ensuring optimal service, prioritization, and responsiveness in a dynamic environment. The role acts as a Single Point of Contact (SPOC) for assigned hypercare customers, with full accountability for critical orders, driving alignment across stakeholders and managing risks, escalations, and service performance.

Key Responsibilities

• Coordinate across Planning, Production, Quality, Customer Experience (CX), and stakeholders to ensure optimal lead times and execution for hypercare and co-pre-ship orders
• Manage daily planning and scheduling (production plan, capacity, batch sizing, raw materials, release/monitoring of orders in line with MRP alerts (SAP ECC & Kinaxis) <...