Job Description
Enhance your career with TripArc Inc. as a Platform Support Analyst I. Provide critical support for Azure cloud applications and assist over 1600 travel experts in resolving platform-related issues.
This role involves user support, ticket escalation, and maintaining essential documentation. Candidates should have strong problem-solving and communication skills, along with at least one year of technical support experience. You will collaborate with cross-functional teams while monitoring application performance for proactive issue identification.
Key Responsibilities: • Address user inquiries, issues, and requests • Raise tickets for the development team for resolution • Create and maintain knowledge-base articles • Monitor application performance and potential issues • Assist in training sessions for end-users
Requirements: • Minimum 1 year in application or technical support • Strong analytical and troubleshooting skills • Familiarity with ticketing systems ...
This role involves user support, ticket escalation, and maintaining essential documentation. Candidates should have strong problem-solving and communication skills, along with at least one year of technical support experience. You will collaborate with cross-functional teams while monitoring application performance for proactive issue identification.
Key Responsibilities: • Address user inquiries, issues, and requests • Raise tickets for the development team for resolution • Create and maintain knowledge-base articles • Monitor application performance and potential issues • Assist in training sessions for end-users
Requirements: • Minimum 1 year in application or technical support • Strong analytical and troubleshooting skills • Familiarity with ticketing systems ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application