Job Description
Platform Support Analyst I
About the Role
TripArc Inc. is looking for a Platform Support Analyst I to support Azure cloud-based proprietary applications and serve more than 1600 travel experts.
Responsibilities
- User support: address inquiries, issues, and requests related to platform applications.
- Escalations: raise tickets to development team and ensure end‑to‑end resolution.
- Documentation: create and maintain knowledge‑base articles and other documentation.
- Communication: coordinate with cross‑functional teams, developers, and stakeholders to report and elevate issues.
- Training: assist in training sessions for end‑users.
- Monitoring: continuously monitor application performance and proactively identify potential issues.
- Feedback: gather user feedback to contribute to ongoing improvement.
Qualifications
- At least 1 year of experience in application or technical ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application