Job Description
Platform Support Analyst I
About the Role
TripArc Inc. is looking for a Platform Support Analyst I to support Azure cloud-based proprietary applications and serve more than 1600 travel experts. Responsibilities
User support: address inquiries, issues, and requests related to platform applications. Escalations: raise tickets to development team and ensure end‑to‑end resolution. Documentation: create and maintain knowledge‑base articles and other documentation. Communication: coordinate with cross‑functional teams, developers, and stakeholders to report and elevate issues. Training: assist in training sessions for end‑users. Monitoring: continuously monitor application performance and proactively identify potential issues. Feedback: gather user feedback to contribute to ongoing improvement. Qualifications
At least 1 year of experience in application or technical support. Strong problem‑solving, troubleshooting, analytical, communication and customer‑se...
About the Role
TripArc Inc. is looking for a Platform Support Analyst I to support Azure cloud-based proprietary applications and serve more than 1600 travel experts. Responsibilities
User support: address inquiries, issues, and requests related to platform applications. Escalations: raise tickets to development team and ensure end‑to‑end resolution. Documentation: create and maintain knowledge‑base articles and other documentation. Communication: coordinate with cross‑functional teams, developers, and stakeholders to report and elevate issues. Training: assist in training sessions for end‑users. Monitoring: continuously monitor application performance and proactively identify potential issues. Feedback: gather user feedback to contribute to ongoing improvement. Qualifications
At least 1 year of experience in application or technical support. Strong problem‑solving, troubleshooting, analytical, communication and customer‑se...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application