Player Support Lead

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer‑centric experience that will put you in an accelerated growth, both personally and professionally.

The Customer Support Lead will define and execute the support framework for mobile game publishing, delivering scalable, high‑quality experiences tailored to player needs across Southeast Asia and emerging markets. This role oversees FAQ development, CS flow design, omnichannel infrastructure, VIP programs, and regional operations.

• Design automated support flows and escalation processes for mobile game operations.
• Develop and maintain FAQs, help center content, and in‑game support l...