Job Description

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? 
As a Player Support Project Manager  at TransPerfect Gaming , you will be key to maintaining our high standards and fostering a positive team atmosphere. 
Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs. 
RESPONSIBILITIES  
Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction. 
Client Relations:  Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights. 

        

Apply for This Position

Ready to take the next step? Click the button below to submit your application.

Submit Application