Job Description
Primary Purpose:
This position is responsible for providing positive and proactive technical product service and installation support. This important role will collaborate closely with the Customer Solutions, Sales, Product Management, and Operations functions with a goal of creating a first-class brand experience across each touch point achieved through daily phone/email market support, customer/installer assistance & education, in effort to create smooth product installations and/or troubleshoot and resolve existing product placement.
· Role is hybrid office/remote based in Duluth, GA
· Working Hours Mon – Fri 8:00am – 5:00pm (EST)
Primary Duties & Responsibilities:
• Handle technical support cases through phone and email submission by taking ownership of customer issues reported and seeing problems through to resolution. This also entails handling & daily clearing of the techhelp email box &...
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