Job Description
Tasks
About the Role
We are looking for a proactive and customer-focused Post Sales Support Executive to assist customers after product implementation and ensure a seamless user experience. The ideal candidate should have experience in customer/application support along with basic knowledge of QA testing to identify, troubleshoot, and report product issues effectively.
Key Responsibilities
Provide post-sales support to customers via phone, email, and ticketing systems.
Understand customer issues, troubleshoot problems, and provide timely resolutions.
Coordinate with Product, QA, and Development teams for issue escalation and resolution.
Perform basic functional testing and validate bug fixes before customer deployment.
Log, track, and maintain support tickets and customer queries.
Create and maintain support documentation, FAQs, and user guides.
Assist in User Acceptance Testing (UAT) and...
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