Job Description
- Handle post sales inbound and outbound calls and provide necessary assistance to customers on policy maintenance matters (eg. Endorsements, Cancellations, Payments, Complaints, etc)
- Using simple, clear and concise languages to communicate effectively with customers
- Ability to understand customers needs and provide appropriate solutions and attention
- Manage all enquiries and requests according to our policies and procedures (strive for first call resolutions)
- Effectively handle customers concerns and complaints and strive to resolve situations to customers satisfaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Ensure that feedback relating to products and services is escalated to relevant parties and documented within systems
- Actively participate in process improvement sessions, providing constructive feedback and suggestions
- Work towards the team'...
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