Pre-Sales Customer Service Representative

We are looking for a dedicated and enthusiastic Customer Service Representative . The ideal candidate will have exceptional communication skills and a passion for helping customers resolve their inquiries efficiently and effectively.

What You'll Do

• Handle a high volume of inbound and outbound calls, professionally managing customer inquiries, requests, follow-ups, and issue resolution in line with defined service levels.
• Provide customer support across multiple channels, including phone (primary channel), email, chat, and ticketing systems, ensuring accurate responses, proper documentation, and timely escalation of complex cases.
• Update customer and case information promptly based on verified details gathered during calls or written interactions.
• Accurately document all call interactions, outcomes, and next steps in the designated CRM and support systems,maintainingcomplete and reliable records.
• Adhere strict...