Predictive Dialler Specialist

Predictive Dialler Specialist (Hands-On Campaign Manager) — Banking Contact Centre

Location: Johannesburg
Employment Type: Permanent
Industry: Banking / Financial Services

About the Role

Our client in the banking sector is seeking a highly experienced, hands‑on Predictive Dialler Specialist who has actively worked on the contact‑centre floor managing live outbound campaigns.

This is not a back‑office or purely technical role. The successful candidate must have direct operational experience supporting agents in real time, optimizing campaign performance, and driving productivity during live calling operations.

You will play a critical role in maximizing contact rates, improving agent efficiency, and ensuring compliance with strict banking regulations while working closely with operations teams on the floor.

Key Responsibilities

• Configure, launch, and actively manag...