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Process Expert

📍 Maersk • chennai, tamil nadu, India • Posted June 13, 2026

Full-time Posted June 13, 2026
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Job Description

Job Description

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This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.

Key Responsibilities

  • Manage inbound customer calls and provide prompt, professional, and accurate assistance.
  • Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries.
  • Perform case management activities, including creating, updating, and resolving customer cases in the system.
  • Support customer onboarding by guiding them through processes, tools, and available service channels.
  • Build and maintain strong customer relationships through clear communication and consistent service delivery.
  • Assist with con...

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