Process Manager at Capital One Canada

Drive process enhancements at Capital One Canada as a Process Manager. Focus on customer experience while collaborating with agile teams to improve banking processes.In this impactful role, you will leverage your leadership and analytical skills to ensure that customer commitments are met. As a Process Manager, your responsibilities will include defining improvement agendas, performing quality assurance, and managing stakeholder expectations in a cross-functional environment. You will also utilize tools like Lean and Six Sigma to enhance operational efficiencies.Key Responsibilities:
• Improve and validate process improvements for customer experience
• Perform quality assurance and controls testing to analyze performance
• Develop actionable insights from customer data research
• Drive process improvement agendas to enhance customer experiences
• Lead issue troubleshooting and resolution initiativesRequirements:
• Bachelor's degree in Engineering, Business, or related...