Process Manager - Operations -Enrollment Team Leader - Mumbai

We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office

Process Manager-Operations - Enrollment Team Leader Role

We will count on you to:

• Manage enrolment process for Marsh India.
• Manage and monitor team performance of enrolment team to ensure objectives are met.
• Coordinate with the Business Leaders, Insurers & TPAs.
• Monitoring of SLA’s & TAT for endorsements, e-cards and queries.
• Ensure efficient use of Marsh Internal Portal for client servicing.
• Review and identify all escalated service requests and use this information to improve continuously within service delivery teams.
• Manage the invoicing process for all endorsements processed by Ops team.
• Conduct audit, process review and enh...