Product Assurance Manager

DUTIES AND RESPONSIBILITIES

• Own product-level assurance for assigned product lines by defining assurance scope and acceptance criteria, validating product experience through continuous assurance testing and failure scenario reviews, analyzing assurance findings, and escalating risks and recommendations to support product quality and customer experience.
• Define Product Assurance scope and acceptance criteria by specifying product constructs, customer journeys, experience expectations, and priority failure scenarios for assigned product lines.
• Define and maintain comprehensive assurance coverage across product behavior, entitlement, provisioning, charging, and customer experience, covering happy paths, edge cases, and negative scenarios.
• Conduct Failure Scenario Handling and Experience Reviews for critical programs and platforms to validate error handling, customer messaging, operational visibility, and handling of negative scenarios that ma...