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Product Manager CX

📍 IFS • Pune, Maharashtra, India • Posted June 07, 2026

Full-time Posted June 07, 2026
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Job Description

Job Description

Use Case Discovery & Validation

  • Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.

  • Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.

  • Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
  • Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk, Salesforce Service Cloud, or Jira Service Management.

    • Product Design and execution

  • Define the agent experience -from delegation to monitoring to escalation for real-world scenarios.

  • Translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces.

  • Own the roadmap and ship iteratively: starting small, learning fast, scaling wisely.

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