Product Manager, ECS Generative AI Experiences

Job Description

Experian Consumer Services is seeking a Product Manager – Generative AI Experiences to help shape and scale AI-powered conversational products, including the Experian Virtual Assistant™ (EVA) and off-property Generative AI conversational experiences. This role will report into the EVA product leadership team and help advance our mission to deliver an AI financial assistant that uses natural language to anticipate needs, automate actions, and orchestrate tools.

As the Product Manager for Generative AI Experiences, you will help define, build, iterate, and improve conversational AI products that drive stronger self-service, deeper engagement, and better monetization outcomes. You will work across product, engineering, design, data science, analytics, compliance, and operations to deliver AI-powered experiences that are more helpful, more personalized, and more effective than traditional digital support flows.

Role and Re...