Product Sales Support Sr Manager (Xico)

Responsibilities

• Monitors and ensures accurate execution for sales and client request to the team.
• Participates in initiatives to improve client and account management process.
• Maintains MIS to track end-to-end process for tracking turnaround times of deliverables from team.
• Assists in Client Onboarding and monitor smooth process for account opening, documentation and ensure all required documents are well collected, verified, stored and provide clients with feedback on onboarding status.
• Works with Account Control team to ensure regulatory reviews of all clients are performed.
• Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.
• Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely and effective completion of client's service requests.
• Effectively manages risk and foster an environment that is knowledgeable...