Job Description
Lead and transform client experience for Fusion by driving service excellence, operational insights, and continuous improvement. In this role, you will leverage data, analytics, and structured problem management to reduce friction, improve service quality, and enhance client outcomes across a global, matrixed environment.
As a Product Solution Manager in our Enterprise Technology team at JPMorgan Chase, you will drive day-to-day service experience for Fusion platform, translating client interaction signals into prioritized product and operational improvements. You will build scalable service analytics capabilities, improve operational performance, and drive measurable reductions in repeat issues through disciplined problem management and knowledge excellence. You will partner across Product, Engineering, SRE, and Operations to enhance tooling, workflows, and service models, while leading teams to deliver consistent, high-quality client experiences a...
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