Product Support Agent I

Overview

HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowner associations across the United States. Over 10,000 transactions are processed each month. The company deploys the latest technology and collaborates with major brands to meet consumer needs. A Product Support Agent works in a professional help‑desk/call‑center environment, assisting customers with the HomeWiseDocs system and requiring excellent communication skills and a proven record in call‑center work.

Responsibilities

• Receive customer requests via phone and drive first‑call resolution
• Document interactions in Salesforce
• Maintain relationships with other HomeWiseDocs.com departments related to job functions
• Educate customers about terminology, features, and benefits of products to improve product‑related interest and satisfaction
• Learn products technically and understand ho...