Job Description
About The Job
We are looking for a technically sharp Bilingual Product Support Specialist who thrives on investigating and solving software problems. This isn’t a script-following role — you’ll be working directly with customers to diagnose issues across SaaS and desktop environments, digging into logs and error states to find root causes, and communicating clearly with both technical and non-technical audiences.
What You’ll Do
- Investigate, triage, and resolve customer-reported issues across our SaaS platform and desktop applications, using logs, error states, and internal tooling to determine root cause.
- Handle a high volume of concurrent cases with disciplined follow-up, ensuring nothing falls through the cracks.
- Reproduce and document product bugs with enough technical detail that Engineering can act on them without additional back-and-forth.
- Evaluate browser console logs, network requests, and application errors ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application